Allegacy Federal Credit Union
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ATM
ATM
5
How do I file a dispute on an ATM card?
What are your ATM locations?
What do I do if the ATM did not give me any money after my transaction was completed?
What is the total amount that I can withdraw from an account daily?
Why am I getting charged at ATMs that are supposed to be no surcharge?
ADDRESS AND TELEPHONE NUMBER
ADDRESS AND TELEPHONE NUMBER
6
How do I change my address?
How do I change my email address?
How do I remove my email address from your mailing list?
What is Allegacy's address?
What is Allegacy's telephone number?
View all 6
BUSINESS HOURS AND LOCATIONS
BUSINESS HOURS AND LOCATIONS
2
What are your business hours?
Which locations have safety deposit boxes?
CHANGING A NAME AND/OR ADDRESS ON YOUR MEMBERSHIP
CHANGING A NAME AND/OR ADDRESS ON YOUR MEMBERSHIP
2
How do I change my address?
How do I change my name?
CHECK/STATEMENT COPY REQUESTS
CHECK/STATEMENT COPY REQUESTS
4
Can I receive all of my current year statement copies on a disk/cd rom?
Can I receive copies of my checks that have cleared?
I registerd on line for Estatements. I am not sure if I did it correctly.
If I signed up for Estatements can I still receive a paper statement as well?
CLOSING AN ACCOUNT
CLOSING AN ACCOUNT
1
How can I close my account?
FUNDS TRANSFER
FUNDS TRANSFER
2
Can I transfer funds from my Allegacy account to another financial institution using Funds Transfer?
I have not received my validation code for Funds Transfer. What do I do?
HOLIDAY CLUB
HOLIDAY CLUB
5
Can I make a withdrawal from my Holiday Club?
Can I open up more than one Holiday Club account?
How do I apply for a Holiday Club Account?
What is the Holiday Club account?
What is the minimum to open a Holiday Club account?
INSURANCE
INSURANCE
2
How can I delete insurance from my loan(s)
I received an insurance check with my name and Allegacy's name on it. How do I get this check signed?
MEMBERSHIP
MEMBERSHIP
2
How do I become a member?
If I no longer work for the company that I joined under, will I lose my account with the credit union?
STOP PAYMENT ON CHECKS OR ACH DRAFTS
STOP PAYMENT ON CHECKS OR ACH DRAFTS
10
Can I place a stop payment on a Visa® Check Card or Visa Credit Card?
Can I place a stop payment online?
How can I place a stop payment on a check?
How can I place a stop payment on a draft (ACH)?
How long is the stop payment on checks or drafts (ACH) effective?
View all 10
VACATION CLUB
VACATION CLUB
5
Can I make a withdrawal from my Vacation Club?
Can I open more than one Vacation Club account?
How do I apply for the Vacation Club Savings Account?
What is the Vacation Club Savings Account?
What is the minimum required to open a Vacation Club Savings Account?
WEBBANKING
WEBBANKING
10
How can I set up my account to be able to transfer to and from another Allegacy member's account?
How can I transfer money to my Allegacy account from another financial institution?
How do I add extra security to my computer?
How do I change my account nickname?
How do I change my password for WebBanking?
View all 10
MOBILE BANKING
MOBILE BANKING
1
What is Mobile Banking?
ADDING/DELETING JOINT MEMBERS
ADDING/DELETING JOINT MEMBERS
4
How can I add a joint member?
How do I add a co-borrower/co-signer to my loan?
How do I delete a joint owner?
How do I remove a co-borrower/co-signer from my loan?
AUTOBUYING
AUTOBUYING
1
Can Allegacy help with the purchase of a vehicle?
CERTIFICATES
CERTIFICATES
1
How much time do I have to do something with my CD after it matures?
CHECK REORDERS
CHECK REORDERS
4
Can I see my checks online before I place the order?
How do I order/reorder checks?
Why am I being charged for checks?
Why has the account number at the bottom of my checks changed?
CHECKING ACCOUNT
CHECKING ACCOUNT
4
Can I open more than one SmartRate checking account?
Do I receive free checks with the SmartRate Checking account?
How do I open a checking account?
What are the requirements for the SmartRate Checking account?
FEES
FEES
3
Is there a fee to make a transfer?
What is the fee for returned checks/charges?
What is this fee on my account?
GENERAL ACCOUNT QUESTIONS
GENERAL ACCOUNT QUESTIONS
15
Are there any savings account transfer limitations?
Do I need to sign a form if I want to transfer to an account number I am joint on?
How can I obtain my checking/money market account number?
How can I transfer between my joint accounts?
How can I transfer funds to a different member number?
View all 15
IRA
IRA
9
How can I roll over my 401 (k) into an IRA?
How old do I have to be before I have to start taking distributions form my IRA?
What are certificate IRAs?
What are some ways that I can take monies from my IRA without penalty?
What are the contribution limits for my IRA?
View all 9
LOAN QUESTIONS
LOAN QUESTIONS
16
Are there any requirements (stipulations) for purchasing a vehicle if I want to finance it through the credit union?
Can I change the due date on my loan?
Can I have authorized users on my Visa if they are not co-borrowers on the loan?
Can I pay my mortgage payment via the computer?
Do I have a grace period for my loan payment?
View all 16
OVERDRAFT PRIVILEGE/PROTECTION
OVERDRAFT PRIVILEGE/PROTECTION
4
How can I sign up for Courtesy Pay?
What are the limits for Courtesy Pay?
What is Courtesy Pay?
What is overdraft protection?
TAX INFORMATION
TAX INFORMATION
5
I have not received my tax form. What do I do?
What is a 1098?
What is a 1099?
When will I receive my tax form?
Where will Turbo Tax be available online?
VISA
VISA
10
How can I find out my PIN for my Visa credit/check card?
How can I get a lower rate on my Visa credit card?
How can I make a payment to my credit card?
How do I file a dispute on a Visa Credit/Check charge?
How do I report a lost or stolen card?
View all 10
WEBPAY
WEBPAY
66
Are repeating payments scheduled automatically?
Can I add the same biller to my biller list more than once?
Can I make international payments?
Can I make more than one e-bill payment at the same time (can I combine payments going to the same biller)?
Can I make payments from more than one payment account?
View all 66
