VISA

How can I find out my PIN for my Visa credit/check card?
If you are unsure of what your PIN is for your credit or check card, please contact us either through Live Chat or by calling Member Services at (336) 774-3...
Mon, 9 Aug, 2021 at 5:53 PM
How can I get a lower rate on my Visa credit card?
To inquire about lowering the rate on your Visa Credit Card, please contact us at (336)774-3400 or (800) 782-4670 to speak with a Member Service Representat...
Mon, 9 Aug, 2021 at 5:55 PM
How can I make a payment to my credit card?
Our credit cards are serviced through FIA Card Services.  Payments can be made through WebBanking by clicking on "Account Transfer" from the left ...
Mon, 2 Dec, 2019 at 7:32 AM
How do I file a dispute on a Visa Credit/Check charge?
To dispute a Visa check card purchase, contact the merchant so a credit can be issued to your account for that transaction.  If you are unable to r...
Mon, 9 Aug, 2021 at 5:57 PM
How do I report a lost or stolen card?
To report a lost or stolen Visa credit or check card, please contact us either through Live Chat or by calling Member Services at (336) 774-3400 or (800) 78...
Mon, 9 Aug, 2021 at 6:05 PM
If I do a cash advance on my credit card what is the minimum that I can withdraw?
Our credit cards are serviced through FIA Card Services. Any questions about the credit card should be directed to FIA. You can contact FIA by telephone at ...
Mon, 2 Dec, 2019 at 7:37 AM
If my Visa check card is blocked as lost or stolen, will the points be transferred to the new card?
Yes.  Rewards points are automatically transferred to the new card when the old card is blocked.  You should be able to see the transferred points on the ne...
Mon, 2 Dec, 2019 at 7:38 AM
When I use my Visa check card, some items display the store name (in WebBanking) while others only display the address, why is this?
When you use your Visa check card, you have the option of selecting either debit or credit.  If debit is selected, you will be required to enter in your fou...
Mon, 2 Dec, 2019 at 7:40 AM
When should I expect to receive my Visa credit/check card after it has been ordered?
Once your Visa credit or check card has been ordered, it should arrive within 7 to 10 days. 
Mon, 9 Aug, 2021 at 6:11 PM
When will my bonus points show up?
Rewards points earned during the first two weeks of a month will be reflected in your total points by the 15th day of the following month.  Rewards points e...
Mon, 2 Dec, 2019 at 7:42 AM