Once a vehicle loan has been paid in full, the title will automatically be mailed to your home address within three weeks.
If the vehicle is being sold to another party, the title can be picked up at one of our financial centers. To request the title, please contact Member Services at (336) 774-3400 or (800) 782-4670 at least two days prior to the date you will be bringing in the payoff for the loan. To pay off the loan and release the title the same day, we will need guaranteed funds. Guaranteed funds are cash, certified check, direct deposit, or funds that have been in your account for over seven days